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		Rating Thread / Thread Starter	Last Post	Replies	Views
		Four Success Factors for Customer Service djstevens	by djstevens	-	-
		When Good Customer Service Reps Do Bad Things djstevens	by djstevens	-	-
		Communication Excellence - Why Customer Service is Painful djstevens	by djstevens	-	-
		Keeping up with the vigilante consumer: customer retention, customer service Patricia Fripp	by Patricia Fripp	-	-
		Do Unto Others richsales	by richsales	-	-
		Anticipate: Don’t Just Answer The Question richsales	by richsales	-	-
		Transferring a Customer Call richsales	by richsales	-	-
		You’ve made the Sale, Now How Do You Keep the Customer? Julie Thomas	by Julie Thomas	-	-
		The Law of Attraction in Action Kevin Eikenberry	by Kevin Eikenberry	-	-
		Making Customers Feel Important Kevin Eikenberry	by Kevin Eikenberry	-	-
		Creating a New Standard of Excellence - Six Things You Can Do Kevin Eikenberry	by Kevin Eikenberry	-	-
		Creating a Customer-Centric Organization in the 21st Century Integrity Solutions	by Integrity Solutions	-	-
		Revenge of the Customer: Just Respond and Say "Yes" Verne Harnish	by Verne Harnish	-	-
		How to Handle an Angry Client Tom Hopkins	by Tom Hopkins	-	-
		Everyone Represents Your Company Patricia Fripp	by Patricia Fripp	-	-
		Customer Service Means Action Patricia Fripp	by Patricia Fripp	-	-
		What is Customer Service? Kevin Dwyer	by Kevin Dwyer	-	-
		Musical Phones Lydia Ramsey	by Lydia Ramsey	-	-
		Can You Afford What Rudeness Is Costing Your Business? Lydia Ramsey	by Lydia Ramsey	-	-
		Give Customers What They Are Starving For and Stand Miles Ahead of the Competition brooksgroup	by brooksgroup	-	-
		Fire A Client Today Will Turner	by Will Turner	-	-
		Taming the Vigilante Consumer - What Do They Really Want? Patricia Fripp	by Patricia Fripp	-	-
		Good Customer Service Is More Than Good PR Patricia Fripp	by Patricia Fripp	-	-
		Customer Service Tip #1: Treat everyone like they are... Jim Klein	by Jim Klein	-	-
		A Simple Sales Strategy: Turn Customers Into Raving Fans! tessa	by tessa	-	-
		Customer Service Is Everybody's Job Patricia Fripp	by Patricia Fripp	-	-
		The Road To Sales Success Is Paved With Thanks Jim Klein	by Jim Klein	-	-
		Great Service Means Being Extraordinary Joe Love	by Joe Love	-	-
		Roman or Norman - A Customer Service Story waterhouse	by waterhouse	-	-
		Customer Service Is Dying - and I’m Not Feeling So Good Myself! Garrison Wynn	by Garrison Wynn	-	-
		Achieving Relationship Excellence Dirk Zeller	by Dirk Zeller	-	-
		Your Most Important Business Asset Joe Love	by Joe Love	-	-
		Is Your Business Easy To Buy From? Joe Love	by Joe Love	-	-
		Renewing Customer Loyalty Joe Love	by Joe Love	-	-
		Educating Your Customers Joe Love	by Joe Love	-	-
		Three Myths Of Customer Service Joe Love	by Joe Love	-	-
		Turning Customer Complaints Into Sales Joe Love	by Joe Love	-	-
		Customers for Life! John Boe	by John Boe	-	-
		Customer Relationship Management JacquesdV	by JacquesdV	-	-
		How Much Do You Insure Your Customers For? Stephen	by Stephen	-	-

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