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Sell More Today! Top 10 Methods of Manipulation

Have you ever felt manipulated by a customer or prospective customer? Have you ever felt that you could sell more today if only the customer or prospective customer would be more honest and straightforward? I am here to tell you that you are not alone.

Let's list the top 10 methods of manipulation by customer's or prospective customers and find ways to prevent or stop if from happening. - by Thomas
Have you ever felt manipulated by a customer or prospective customer? Have you ever felt that you could sell more today if only the customer or prospective customer would be more honest and straightforward? I am here to tell you that you are not alone.

Let's list the top 10 methods of manipulation by customer's or prospective customers and find ways to prevent or stop if from happening.
Thomas, my answer would be no to your first two questions. That said, I think in the early days of my career, I had occasion to feel that frustration.

I will however share a method of manipulation by a prospect that I have run into several times. It is the one where a prospect attempts to negotiate a low price based on an impending major volume purchase--and then with the unit price in hand, places an order for a small fraction of what had been discussed.

How do you prevent from getting stung? Don't bite. To be more specific, the key is to turn discussion immediately into the facilitation of the large purchase. It will usually smoke out the real intent behind the manipulation.

In many trades, buyers that do that acquire a reputation, and word spreads to the point where sellers become less vulnerable. - by Ace Coldiron
Have you ever felt manipulated by a customer or prospective customer? Have you ever felt that you could sell more today if only the customer or prospective customer would be more honest and straightforward? I am here to tell you that you are not alone.

Let's list the top 10 methods of manipulation by customer's or prospective customers and find ways to prevent or stop if from happening.
Thomas

I don't have one of your Top 10 but, I can tell you what I do to find out what the prospect is thinking so that I am not being manipulated...I listen. I listen and ask questions. No matter who it is people what to be heard so, if you listen they will tell you anything you want to know. It is very hard to manipulate someone that is listening to you intently. Ask questions and listen, when you do people have a tendency to more open and less manipulative.

warmest Regards - by MPrince
Right on Martha. - by Jim Klein
Thanks for the example Ace.

Martha, I listen to prospects. I even listen between the lines because I have to because the average person's communication skills stink and I mean that. Last weak I was standing in line at a convenience store. The guy ahead steps up when it's his turn and forcefully says to the clerk, "15". The clerk looks at him for a couple of seconds, smiles and says, "Ok, you want a receipt for gas on pump #15 right?" The guy looks at her as if "15" couldn't mean anything else, takes his receipt and walks away. This pissed me off and I don't even work there. I said to her, "You are good. How did you get all of that out of "15"? She said the pump's receipt machine broke last week and she's used to if by now. For someone like me who didn't know that how in the hell would I have connected the dots?

I strayed, back to my point. Some people are going to manipulate you whether you listen or not. Nobody says, "I'm going to call up that company with the intent of gleaning the information I need to get the job done myself... unless they listen to me." The sooner salespeople realize that customers and prospective customers can and will manipulate to serve their own purposes the better prepared they can be. Forewarned is forearmed. - by Thomas
The sooner salespeople realize that customers and prospective customers can and will manipulate to serve their own purposes the better prepared they can be. Forewarned is forearmed.
The real answer, I think, is that, in most cases, salespeople can't prevent customers from serving their own best interests.

But we can become better at selling so that it doesn't matter so much.

Skip - by Skip Anderson
But we can become better at selling so that it doesn't matter so much.
Why would it not matter as much? - by Thomas
The real answer, I think, is that, in most cases, salespeople can't prevent customers from serving their own best interests.

But we can become better at selling so that it doesn't matter so much.

Skip
I totally agree Skip! - by MPrince
Why would it not matter as much?
Because when focuses on something they can't change, and resists accepting the reality of a situation, they will burn up their energy, become negative, become less effective, and eventually be their own worst enemy.

But if one is selling successfully, while still recognizing that prospects will pursue their own best interests, all (or most) of the negativity doesn't play as big of a role, therefore, there is less of a propensity to become negative, less propensity to become less effective, and less likely for one to become their own worst enemy. - by Skip Anderson
Because when focuses on something they can't change, and resists accepting the reality of a situation, they will burn up their energy, become negative, become less effective, and eventually be their own worst enemy.

But if one is selling successfully, while still recognizing that prospects will pursue their own best interests, all (or most) of the negativity doesn't play as big of a role, therefore, there is less of a propensity to become negative, less propensity to become less effective, and less likely for one to become their own worst enemy.