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How do you deal with rude customers?

I am a fairly nice guy and I could take a few beatings, but do you still continue to pitch even when they get confrontational and personal?

I know there is a line, but I am curious if my line is too small.

Thank you for your input. - by Polysquared
I am a fairly nice guy and I could take a few beatings, but do you still continue to pitch even when they get confrontational and personal?

I know there is a line, but I am curious if my line is too small.

Thank you for your input.
It's dependenant on what type of sales you do and how your industry is doing. I generally let everything roll off my shoulders until my managment tells me to be point blank with the guy. I'm never rude to the customer though. Sometimes the customer doesn't realize he is being rude. Simple reality check works well. "Sir, I'm sorry did I do something to offend you?" This works well. - by jrboyd
I am a fairly nice guy and I could take a few beatings, but do you still continue to pitch even when they get confrontational and personal?

I know there is a line, but I am curious if my line is too small.

Thank you for your input.
I don't deal well with rude customers.

The first group - two couples - that came into the office today were rude and after a few questions I turned them over to someone else. They didn't get to look at homes today but that isn't my problem. Maybe next time they won't treat the salesperson like a doormat or as someone they can talk down to. The way I see it is that people are people and everybody at one time or another has been or will be rude to others. Some a lot more than others. I'm not going to take responsibility for other people's -grown adults -actions. - by Thomas
Put the ball back into their court.

Just ask them if they have had a previous bad experience with a similar situation.

Find out what the problem is that they seem to have.

Find the solution, or realize you can not please them, but if they open up, they gave you their answer on how they NEED to be treated.

Ed - by Ed The Roofer
Good answer Ed.

Typically when some one is rude they have either had a bad experience with a sales person or just a bad day.

Don't take it personally. Show some compassion and attempt to get to the bottom of their bad mood.

If it turns out that they really are an ahole, you then have the choice to tell them nicely, you don't want to work with them. - by Jim Klein
Rude prospects and customers are a difficult conversation. If someone starts off abrupt or rude I try to diffuse:
"It appears you have alot going on today, would it be better for you if we rescheduled for another time?" 90% of the time they realize they are being difficult, apologzie and relax and many times end up being great clients.

I have walked out once in the middle of a sales presentation. After about 30 mins of a constant barrage of derogatory comments about sales people, early reps from company and then me. I just started packing up my things, got up and calmly walked out without saying a word. Got into my car - and then let a few explatives go.

It is a tough thing and Jim Klein is right it is rarely personal and often reflects on the difficulites that person is experiencing both personally and/or professionally. Last summer I had a meeting with a long term client whom I had always had very pleasant and positive interactions with. When I showed up he was pretty abrupt with me and just short of rude. I just sat back and let him go, after about 5 mins he told me a disgruntled employee had just filed a false complaint with OSHA and it was taking all of his time to resolve the issue, a lot of money and he was hurt by the accusation as he feels he is a very fair and generous employer (which I believe he is). So it was not AT ALL about me.

Grace and compassion are important - in anything we do.

Kathy - by Kathy Hokunson
I typically am the lucky one at our place of business to receive the diffiuclt rude ,angry ,buyers remorse clients.The reason I let the cliet vent. I listen to what they state. I hear what they are really saying. I ask questions that get the client back on track. I od not take what they say personally.I understand that I am the tip of the iceberg.

I am not a doormat.With the very rude client I explain to them I am not a doormat.If we want to communicate that we need to calm down