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How to detect and deal with tyre kickers?

You know, the type that exist purely to waste your time and make your life miserable. I work in large shopping centres with a national brand and we have a great product everybody wants however not everyone can afford, so they take it out on us.
Why is the mentality of these people? And how do you deal with them without being walked all over? I know they are likely pitiful people and full of self loathing, but there's no justification to project that onto a salesperson just so they can feel superior for 10 seconds. The hard part about it is having to bite your tounge and they always know they have the upper hand because they're the customer and apparently "the customer is always right".:cu Any tips for dealing with these idiots without getting fired? - by sales_ace
First off, I'm of the opinion by your description of them "tyre" kickers that you deserve what ever you get. I'm actually appalled that one engaged in sales could ever consider anyone with the disdain you do. Actually there is a medical condition that describes your condition ... "intra rectal cranial insertion". - by rattus58
Any tips for dealing with these idiots without getting fired?
As you look more and more, you begin to see others who discovered that you can shift your perception of what is happening and what that means to you. - by Johnny Fairplay
First off, I'm of the opinion by your description of them "tyre" kickers that you deserve what ever you get. I'm actually appalled that one engaged in sales could ever consider anyone with the disdain you do. Actually there is a medical condition that describes your condition ... "intra rectal cranial insertion".
thmbdn2; It's all easy to be high and mighty when you're selling to business folk, but b2c is a completely different ball game. I'm not making excuses, but I don't have any sympathy for people who set out to deliberately waste time and engage salespeople in mindgames. Why do you? Do you get abuse shouted at you from mindless idiots everyday? I understand it comes with the territory, but I was hoping for some positive advice not your "opinion". - by sales_ace
As you look more and more, you begin to see others who discovered that you can shift your perception of what is happening and what that means to you.
Can you elaborate more on this please? - by sales_ace
I'm not making excuses, but I don't have any sympathy for people who set out to deliberately waste time and engage salespeople in mindgames. Do you get abuse shouted at you from mindless idiots everyday?
As a B2C guy, please tell me more about the "mindgames" you mentioned; and please write more about the "abuse shouted at you". I want to help, but need more information.

Thanks.

Skip - by Skip Anderson
Honestly I don't believe that a customer wakes up in morning and decides "Hey lets go screw with a sales man!" Honestly I believe they are probably interested in buying, if they are going to be asking you questions, you just have to turn those questions into buying motives, and then proceed with the sales. I do B2C as well, and I've found that by prejudging your customers on what you expect from them, that is what you will get from them. Instead of seeing it as a waste of time, why not go into it thinking this will be a big sale. Even if you don't sell them they could recommend a friend to you.

No one ever said sales is easy. You will have to deal with people. Adapt to them and you will be successful.

Hey Tom BTW: "Intra Rectal Cranial Insertion"? I like that lol. - by jrboyd
thmbdn2; It's all easy to be high and mighty when you're selling to business folk, but b2c is a completely different ball game. I'm not making excuses, but I don't have any sympathy for people who set out to deliberately waste time and engage salespeople in mindgames. Why do you? Do you get abuse shouted at you from mindless idiots everyday? I understand it comes with the territory, but I was hoping for some positive advice not your "opinion".
First off Bub... I think your attitude towards people in general is your problem. What makes you think I sell to business folk? I deal with blue collar 90% of the time, but they at least act business like. I think the answer to you is a book called how to win friends and influence people or take a Dale Carnegie Course.

Lastly... it is going to be MY OPINION that gives advise. Everyone here is dealing with YOUR OPINION, so you might want to get on the right track. But as to MY OPINION and dealing with people, I don't know of any salesman who has EVER had people come in and yell at him.

If when you talk about tyres, you sell cars, I was connected with large dealership directly for 30 years, I am involved with 3 large dealerships right now as well, so I feel not only do I have a right to MY OPINION, I feel that your very description of the public, your attitude of the public, your very mindset of the people that come into your place of business is destructive to the sales process and further is CLE