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Rate my cold call opening...

Hi all,

Let me know what you think of this cold call opening:

Greetings Mr/Mrs ______________, this is Klozer with XYZ Co.… we haven’t met yet, but we are a leading document management company specializing in helping organizations like yours lessen their dependence on paper while at the same time reduce the operating costs associated with processing, storing, and accessing documents and information in their business.

In a nutshell, we help our customers do more with less paper.

[from here, i would go for the appointment]

Let me know what you think... and please don't hold back... msnwnk;

thanks! - by klozer
I am in favor of removing the words "We help..." from sales scripts and introductions. It is similar to the commonly used "We work with..." which should also be trashed.

Also, what does "like yours.." mean? Are you calling somebody to tell them that they are not unique (even though, as you said, you "haven't met")?

You are using words and sentences that sound like selling--but they are not well thought out. - by Ace Coldiron
Interesting... How would you phrase that differently I wonder?

We provide businesses with a way of lessening their dependence on paper...? - by klozer
I wouldn't phrase it differently.

This script would be effective:
Mr/Mrs ______________, my name is (First and Last Name) and I'm calling from XYZ Co.
We have an...unique...document..management..system that we are offering progressive companies.
The process cuts tons of paperwork ... and...REDUCES..OPERATING...COSTS.
In a nutshell, our customers do more with less paper...and in less...time...spent.
May I stop by and give you a BRIEF OVERVIEW of how we work? IF NOTHING ELSE, we'll see if it might be a fit for your company. (Run on sentence. Don't pause between "work" and "if".)
I know you're busy. How about......... tomorrow?
Note the (...) which represents tiny and important pauses.

"IF NOTHING ELSE" is a strong key phrase that sales people should make part of their language.

Note the absence of an alternate advance close on setting the time. Either tomorrow is good, another time is good---or never is good. The last two sentences of this script are paradoxical, and strong.

It's important to realize that any opening is intended merely as a segue to ENGAGE the other party. Appointments come from that engagement--not from tactics. If you can engage the person on the telephone, you will probably get an appointment. - by Ace Coldiron
Love this new approach. It shows more adaptability and emphasizes key buying motives such as reduce cost - minimize waste. Also showing the prospect awareness that they are busy gives you great credibilty as a sales pro.

My only change would be a brief line on how you've helped others with similar problems. - by coldcallmaster
in the SellingGame methodology, I show B2B sales people that your prospect has heard it all; they are quite savvy to the tactics being used in prospecting calls. If you have to make those calls, though, I would make the following suggestions:

1. Eliminate the "increase revenue, decrease costs, enhances efficiency" statement. An assumption is being made, and you have not asked the questions to know that you can do what you state.

2. Be clear that you do not know if you have relevance to company's direction, and ask if it is okay for them to tell you if there is a fit.

3. Do your research before you make your call. Know something about the business. Be able to ask one question during your call that makes your propsect say to him/herself, "hmm....I didnt expect that from a cold call".

The key here is, dont press. Prospects are savvy to the press. - by David Mack
I agree with all of this especially the looking up your clients business interests. What I'm not exactly sure you're saying is the "press" part. Being prepared, creative and persistent, I believe is necessary for a cold call. Failing that, be honest ...

"Mr Papershufflerguy I need your help. I know you're busy and don't want to waste your time, but I'd like to meet you. I sell a shuffler system designed to convert document filing systems to electronic storage fast and efficiently. It's a great system that can benefit most of the businesses we introduce it to and I'd like to have a few minutes of your time so that you could evaluate it for your business. Where could I neatly fit in to your schedule over the next two day?"

Or some variation that you've taken a little more thought to...

Much Aloha... :cool: - by rattus58
You are correct, Rattus. I was not clear enough here, so my apologies. What I meant by "press" is that sales people try to trick or hustle their prospects into getting an appointment, or make blanket assumptions they have no right to make. much to the annoyance and chagrin of those whom they are trying to reach. Enter one of the primary roles of the gatekeeper.

Everything you state is accurate. If I were going to add anything else, I would ask salespeople to not show need, assume the DM's time is valuable, and ask a relevant question about their company or business during the call.

Most of us are conditioned to believe that making 100 calls will yield 10 DM's, with 4 appts, and 1 sale. No wonder we hate these calls, right? The goal should be to get those results with making 70% less calls, so the time is spent in the middle/end of the selling process. - by David Mack
Here is my take, how about being upfront and honest and trying to maximize on the 5 seconds you have in a cold call. My approach is human being to human being...
Mr/Mrs ______________, my name is (First and Last Name) AND THIS IS A SALES CALL, DO I HAVE YOU FILLED WITH ANTICIPATION AND EXCITEMENT...
WITH YOUR PERMISSION, I WOULD LIKE SPEND 3 MINUTES TO EXPLAIN WHY I AM CALLING AND IF THIS IS A GOOD TIME, IS THIS A GOOD TIME?
NOTE: ONLY SPEND 3 MINUTES STOP AND INFORM CALLER THAT TIME IS UP AND ASK HIM OR HER HOW YOU WOULD LIKE TO PROCEED. - by seahawk57
Let's examine that from your "human being to human being" perspective. What I hear you saying is that we have to define the nature of our engagement of another person before we can interact.

If I am seeking help in getting directions in a strange town and I stop a stranger, I should then say, "This is an attempt to get information from you about how I get to ________. How does that affect you?" (Note: I couldn't bring myself to say the excitement and anticipation line so I softened it.) - by Gary A Boye