what'sthe most important thing on e-business?

hi guys.
We sell or buy things on b2b,but we dont touch the goods or exchange with people directly.So what will be the important factors on such cyber business?How to make both trust each other?
Thanks

Mae lagh2; -heweimei

Hi,

Long term relationship building through autoresponder newsletter sequences, inviting and answering queries and doubts, etc., free informational material etc. work best.

All the best,

Ganesan. -ezynes