When do you take "No" for an answer?

Closing the Sale Forum

 #41
Agent Smith

Quote:
Originally Posted by Gary Boye
In your experience what does "Think about it, sleep on it, call you back, maybe..." mean?
In a nutshell, statements like this indicate that the buyer has an unvoiced concern that needs to be resolved.

Quote:
Originally Posted by Gary Boye
Do you take those statements literally? Do people say to you ""No, I do not want this."?
Yes.

 #42
SalesGuy

Quote:
Originally Posted by Agent Smith
In a nutshell, statements like this indicate that the buyer has an unvoiced concern that needs to be resolved.
I would tend to agree.

 #43
Gary Boye

Quote:
Originally Posted by Agent Smith
In a nutshell, statements like this indicate that the buyer has an unvoiced concern that needs to be resolved.
Yes.
It might indicate that to you. And I respect that. But it doesn't indicate it to me. I sell with a system. Most people who are in sales at all levels have a routine--but it is a minority that uses a system. Or--perhaps they have not learned a bonafide selling system, or currently lack the experience and knowledge to develop their own. Things take time.

When someone says to me that he wants to "think it over", that "indicates to me that I am excluded from the deliberation process. That further indicates to me that the sales process is paused or ended. I file that as "no". To me it is a current reality--a current truth as I perceive it. Truth can change and--yes--it is possible for me to get the sale in the future.

Further, my system of selling probes "unvoiced concerns". I invite them to be voiced. Certainly if we can detect them through "indication", then we need to have the skills to get them out in the open. As you know, some sales take more than one session. But the process remains. "One call closes" are not alway realistic. My system employs a method to set the stage for subsequent meetings if necessary. The deliberation process resumes with me present.

My conversion rate is, and has been, inordinately high. Systems like I use take a long time to develop--and they take discipline. So do other systems that are marketed or sold through training venues.

 #44
Agent Smith

Quote:
Originally Posted by Gary Boye
Further, my system of selling probes "unvoiced concerns". I invite them to be voiced. Certainly if we can detect them through "indication", then we need to have the skills to get them out in the open.
If the unvoiced concerned isn't uncovered during your probing but is instead indicated at the end of the call what is your response?

 #45
Gary Boye

Quote:
Originally Posted by Agent Smith
If the unvoiced concerned isn't uncovered during your probing but is instead indicated at the end of the call what is your response?
I'm not sure I understand your question. I mentioned above that your indicators would not be mine. If the prospect said that he had some concerns that we hadn't discussed, I would certainly ask him to voice them. Concerns and issues and conditions are things that are addressed during the selling process. Again, I'm having trouble relating to your question.

By the way, in all fairness, I don't get a lot of "Think about it, sleep on it, call you back, maybe..." from prospects. But as I've said, when I do, I file them as "no" for the reasons I stated earlier.

 #46
Agent Smith

Quote:
Originally Posted by Gary Boye
I'm not sure I understand your question. I mentioned above that your indicators would not be mine. If the prospect said that he had some concerns that we hadn't discussed, I would certainly ask him to voice them. Concerns and issues and conditions are things that are addressed during the selling process. Again, I'm having trouble relating to your question.
When the prospect says for example, "maybe", which translates to "No" do you end the call and file the prospects information away in the round filing cabinet not to be called again?

 #47
AZBroker

Quote:
Originally Posted by Agent Smith
When the prospect says for example, "maybe", which translates to "No" do you end the call and file the prospects information away in the round filing cabinet not to be called again?
I think that would be a mistake.

Last week my wife took me appliance shopping. In the end we walked out of the store telling the salesperson "maybe" and that "we wanted to think it over." Less than a week later we came back and bought over $5k in appliances. They were delivered and installed today. Yeah!

 #48
Gary Boye

[quote=Agent Smith]When the prospect says for example, "maybe"..QUOTE]

In reply to what? You mean to a question I would ask?

If a prospect said "maybe" to me in reply to a question I introduced in a sales conversation, I would say "What does that mean?"

If they said that it means "Think about it, sleep on it, call you back.." refer to my previous post. But I don't often get that as I also said before.

What would you say?

 #49
Agent Smith

Quote:
Originally Posted by Gary Boye
What would you say?
I would treat it as a "stall" vs. a bonafide "No" and probe the cause (Product, price, etc.)

 #50
Gary Boye

Quote:
Originally Posted by Agent Smith
I would treat it as a "stall" vs. a bonafide "No" and probe the cause (Product, price, etc.)
In treating it as such, what would you say? I said that I would say "What does that mean?"

What would you say?

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