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Originally Posted by Jackie
Does anyone have any good ideas on how to deal with difficult prospects.
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Difficult prospects, even if you can turn them into customers, often turn into difficult customers.
I recommend to my clients that they make a list of what characteristics their ideal clients would have (pays on time, doesn't haggle on price, etc.). THEN also make a list of characteristics of "difficult" clients. Review it often! When a prospect starts displaying "difficult" characteristics, listen to that little voice that says "I don't really want to work with this person!" Say no diplomatically to their business, refer them to someone else who might fit their needs better (even if it is a competitor), and move on to brighter prospects.
NEVER, EVER, take a client just for the money. No matter how big the project, no matter how huge the payoff. In the long run, difficult clients cost more than they are worth -- and they distract you from people you can work with much more easily and pleasantly!
Peace,
Terri Z