Customer service ...

MikeDammann

is everything! Well almost. One thing I have learned is, that customers can be very forgiving. One thing they don't forgive is carelessness and overall bad relations.

If you have a good sales rep and someone taking care of current clients, your tech work will become easier and more pleasant. Anything you can do to improve customer satisfaction, don't hold back.

Results matter, but if you cannot communicate on a positive level, even the best accomplishments can wind up overlooked.

Just me 2 cents,


Mike

Widgets

I've seen this happen. When the customer is torqued nothing you do will be right.

Jackie

As a consumer I can second that.

Gilbert

IMO, "relationship" is everything. When they really like you there is a wide latitude of acceptable behavior and vice versa.

SalesGuy

I'm not sure most salespeople understand the value of customer service as it relates to repeat business and referrals.

RainMaker

Once ecstatic customer is worth 20 cold leads!

MikeDammann

Absolutely!!!
And a good referral from a satisfied client ... WOW!

Doc MC

I think salespeople understand the value, they just don't know what good customer service requires because for the most part salespeople aren't generally trained in customer service, they're taught how to sell. Customer service a lot of times is seen as more of a common sense way of dealing with people when really (IMO) it is a learned skill.

Bald Dog

I think this is where the problems with commissions lie. People get motivated by the next commission cheque at the expense of customer service. There is no money is customer service, so they hunt for the next prospect.

Thoughts?

Gilbert

I agree. If a salesperson did understand this concept then why would he/she ignore customer service and the repeat/referral business that comes with it?