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Originally Posted by halidon
Maybe someone can give me some advice on this, how to follow up on a quote. I been issuing out quotes to customers and calling them on the phone to follow up on it. Well the last customer I encountered, I called him on the phone to follow up on a quote I put on his desk and just asked him if he recieved my quote and he simply responded by saying "yeah, but I dont need anything right now." I then asked if the prices were in line with what he expected to pay for his supplies and he said he didn't know b/c he was still getting quotes from others. What would you do in this situation? #1, he tells me he doesn't need anything yet he still getting quotes from other suppliers. If someone tells you they don't need anything, how do you respond to that? I know that is not an honest answer b/c he wouldn't be getting quotes for it if he did not need it but it's not like I could have said "well, I know you need this stuff or you wouldn't have asked me for a quote, so what is the real reason you don't want to buy?" I mean, I guess that maybe allright for most people, I feel a little uncomfortable saying somethign that direct, anyone know what i'm talking about? What maybe another way of responding to try to uncover the real reason behind it? I just got baffled and didn't know how to respond when he told me that.
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Halidon
I've just read your post and I'm not sure whether this has been covered before. I'd be inclined to read into the response you got as meaning "I'm not ready to decide yet" and arrange to follow the prospect up at a time when he's likely to be in a position to buy. So I might say "I can see that you're not ready quite yet, and I can understand that you want to make sure you make the right decision, when would be a good time to re contact you - thursday or Friday? In the meantime if you have any questions please don't hesitate to call me"
