Sales Technique - That's really a great product but we don't need it at the moment!

Sales Resistance Forum

 #11
SalesGuy

Quote:
Originally Posted by Calvin
I don't want it vs. I don't want it now.
Exactly!

 #12
SalesGuy

Did that illustration help Scott?

 #13
Dixon Hill

It did; thanks.

--Scott

 #14
SalesGuy

Quote:
Originally Posted by Dixon Hill
So using SPIN questions can "drive" the prospect from interest to desire and a sense of urgency?
Sure, why not.

Are you familiar with the SPIN questions?

 #15
Dixon Hill

Quote:
Originally Posted by SalesGuy
Are you familiar with the SPIN questions?
I am; I've read Rackham's book and try to use them in my work.

Here's something that I think is related...My previous career was in politics and public policy. A few years ago, I came across a model for creating change that crystalized the whole process from a political perspective. I think it may apply in sales as well; especially with regard to this topic. The model was developed by economist John Kingdon and is referred to as an Agenda Setting Model:

The window of opportunity for change requires...
  • A problem stream where a legitimate problem is perceived by those with the power to act;
  • A political stream where the timing is right for those with the power to act; and
  • A policy stream where an implementable policy fits the scope of the problem.
All three streams must be in place at the same time for effective change to occur.


If the window of opportunity for change is the opportunity for a sale and those with the power to act are prospective clients/customers, can you see how the three "streams" must be in place for the sale to occur?


Thoughts, comments...?

--Scott

 #16
Houston

Quote:
Originally Posted by Dixon Hill
If the window of opportunity for change is the opportunity for a sale and those with the power to act are prospective clients/customers, can you see how the three "streams" must be in place for the sale to occur?
I have heard of the first two before but not the last one about 'scope'. I can see how those would need to be in place though.

 #17
Thomas

Quote:
Originally Posted by SalesGuy
Did that illustration help Scott?
That helped me too. Thanks.

 #18
susana
That's really a great product but we don't need it at the moment

I can't speak to how this relates to SPIN Selling (have the book, never read it), but sometimes lack of urgency is because there are no consequences for 'inaction'. (Don't think that's a word.) If you can find a reason that shows not acting will cost money, productivity, etc. the urgency should increase.
Just my 2 cents.

Susan

 #19
SalesGuy

Quote:
Originally Posted by susana
If you can find a reason that shows not acting will cost money, productivity, etc. the urgency should increase.
Identifying the "Risk" is IMO always a good idea.

 #20
Dixon Hill

Quote:
Originally Posted by susana
I can't speak to how this relates to SPIN Selling (have the book, never read it), but sometimes lack of urgency is because there are no consequences for 'inaction'. (Don't think that's a word.) If you can find a reason that shows not acting will cost money, productivity, etc. the urgency should increase.
Just my 2 cents.

Susan
Susan...That's a very good point. SPIN questions - especially Implication questions - can be used to determine what the cost of inaction will be; e.g., "If you don't buy, what do you think will happen in the near term? In the longer term?" And, "Would your issue/problem be resolved or positively affected by this product/service? How?"

Anyone else with some ideas on SPIN questions that can raise the sense of urgency?

Thanks,
Scott

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