Customer Service

How many people or organisations put emphasis on customer service and satisfaction to generate return or referal trade?

Are you asking about the motivation behind customer service and satisfaction?

I'd imagine the more frequent the repeat purchase, groceries vs. real estate, the more attention will be paid on keeping the customer happy and coming back.

From the people I know, customer service has been given priority in their sales business. Most of them called their clients after delivering the items to them to see if they're happy with the purchase.

I can't think of a single large retailer (Target, Walmar, Costco, etc.) in the US who doesn't emphasize customer service and customer satisfaction.