If you wish to succeed in sales you need to write down what, in an ideal world clients want, what they expect, what gets them mad, and what actions on your part could result in a complaint, or cancellation of the order.
A problem we have in sales is that it attracts a lot of people who are not cut out to be salesmen, these result in men and women who are planning on leaving their current employer, if this is the case you occasionally find they blame the employer for their lack of success - so they reason he/they owes him something. So, in practice they steal something, do something unexpected or naughty, or more often than not take it out on the firm by telling clients lies [misrepresentation] just to get the order and obtain the commission, because they know by the time they'll be discovered, they will be long gone with the commission cheque in their pockets. So if its youre firm always withold the final commission cheque to give you time to check the orders produced and handed in.
