yellow page ad sales, having trouble getting an appointment

Sales Approach Forum

 #11
ilovesuperpages.com

Quote:
Originally Posted by SalesGuy
Prescription without diagnosis is malpractice.

correct... need to find thier current condition before determining customers desired position.

ask questions vs giving information...... that is the key to successful YP sales. Find a way to start a conversation.... even if it is the gate keeper..... I love gatekeepers... it is a fun to trick them into a conversation!

 #12
salesrocket

Quote:
Originally Posted by ilovesuperpages.com
correct... need to find thier current condition before determining customers desired position.

ask questions vs giving information...... that is the key to successful YP sales. Find a way to start a conversation.... even if it is the gate keeper..... I love gatekeepers... it is a fun to trick them into a conversation!
Of course, i think all well trained sales people know that. I just meant generally speaking what we could do for customers to help them, not assuming that they have this problem and throwing up information on them. The presentation is not where I have a problem, my closing ratio is about 1/3 right now. It's just getting an appointment. Also, I get reluctant to answer objections on the phone because I usually get a rude reply saying they dont have time to mess with me or simply hanging up. In person I can carry on a conversation but it's verry time consuming prospecting by foot rather than on the phone. I try to sound as much like a human being when I call so they don't see me as a telemarketer and decide they aren't interested before they even hear what they product is. I can sometimes call 30 - 40 business and still not get 1 appointment. I will get some gatekeepers willing to help, and they will tell me to call back at a certain hour and sometimes i can get an appointment that way. But most of the managers say you should average about 1 appt for every 12 calls. I'm well below that, I get most of my appointments after I have asked like 3 or 4 times b/c alot of ppl will not give appts right away, they tell me to call back or they are in the middle of something. What are some ways to make 40 calls and get like 3 or 4 appointments?

 #13
LadySmith

Hi how about tweaking it a bit like this:

"Hi, I saw you ad here in the paper. I'd like to talk to the owner (or manager), please."

If they tell you he's in a meeting or out, get a name and.....

"That's fine, when would be a better time to call or see Mr. Johnson? (Try to pin them down on a time frame) ...Ok please tell Mr. Johnson, I'll contact him at 1:00pm. Here's my number in case he'd like to set up a different time.

By pinning down a time, you've minimized wasting calls. You're giving him an out but only by calling you, so you get to talk to him either way.

When you do get him on the phone, I tweaked it this way:

"Hi Mr. Johnson, I'm with the yellow page directory here in town, I saw your ad here in the paper and I actually wanted to ask how you've been doing with the newspaper ads?

(Listen to the answer for clues to their advertising issues...ask about other places they spend their advertising money.)

"I know it's tough to try spread your advertising dollars in the most effective manner. I'd like to stop by for a few minutes to talk about IF a yellow pages ad might be an effective fit. I have some general ideas I'd like to share with you about some simple, cost-effective ways to get more value out of your advertising budget. Do you prefer Tues. morning at 10am or Thurs. afternoon at 2pm?"

This assumes that he likes to spend his money wisely. This also tells him that yellow pages advertising isn't effective for everyone, and you have no intention of selling him something he doesn't need. (Of course you've prequalified that need, so you'll show him it'll be a need when you meet with him.) You're also telling him you'll give him valuable advice for free....make sure you do! It also assumes a brief meeting and you are just firming up the most convienent time.

Hope this helps,
Pam

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