Home > Follow-up > waiting for a response.. what to do?

waiting for a response.. what to do?

what do you do when you are waiting for a response?.
is it rude to call back a customer/or email them back to see if they are still interested in the product?.. is this pushing?

or is it better to let it be? - by rox2006
This would depend on how you left it. Are you suppose to call back at a certain time? If not, what would you say when you called back? - by AZBroker
;bg
what do you do when you are waiting for a response?.
is it rude to call back a customer/or email them back to see if they are still interested in the product?.. is this pushing?

or is it better to let it be?
Great day rox2006,

Create a follow-up system and always follow-up.

If you do not follow-up you foul up.

michael
job ready strategist - by job ready strategist
I always set a date and time of day (morning; early afternoon, etc.) to schedule a follow-up. If the person is not there, then I leave on their message when I will be following up next. By doing this, the person realizes I'm not being a nuisance, I'm just doing my job. AND that I will continue to do so until he talks to me.

I've always received good results and feedback from this. - by Coda1108
Avon wants us to "call back" each customer. I do this each campaign right before I turn in my order. Sure enough, sometimes a customer got busy and didn't realize it was time to turn in their order. ;sm - by ozzie
I think there's nothing wrong of calling back the customers. You can follow-up them by introducing other products or simply email them testimonials from other who tried your product. If you feel that they are really not interested of your products, then look for other customers. - by shinningstar
This would depend on how you left it. Are you suppose to call back at a certain time? If not, what would you say when you called back?
THAT makes sense. - by Joe Closer
what do you do when you are waiting for a response?.
is it rude to call back a customer/or email them back to see if they are still interested in the product?.. is this pushing?

or is it better to let it be?
Set up a follow up schedule when you're still with the prospect (or on the phone). "When's the bet time for me to follow up with you?" Then, nail down a day and a time. They should be expecting your call.

Susan - by susana
Set up a follow up schedule when you're still with the prospect (or on the phone). "When's the bet time for me to follow up with you?" Then, nail down a day and a time. They should be expecting your call.

Susan
I don't think that is good enough. You still have to tell them the reason you will call them rather than just saying "follow up". - by Joe Closer
what do you do when you are waiting for a response?.
is it rude to call back a customer/or email them back to see if they are still interested in the product?.. is this pushing?

or is it better to let it be?
I interpreted the original post to be about following up, and how to effectively set the expectation with the customer for a proper time/way to do that.

Susan - by susana
what do you do when you are waiting for a response?.
is it rude to call back a customer/or email them back to see if they are still interested in the product?.. is this pushing?

or is it better to let it be?
This was always tough for me as well, but then I also used to suffer from social anxieties (amazing how sales changes that), and was often afraid to call them for fear of failure.
Anway...
I would say it is always better to call back and "see how things are going" with your client. If you haven't set up a protocol in your first meeting as to the how's and when's, you can just play it casual and friendly - ask them how they are and were they able to make a decision yet - that kind of thing.

In my business, swimming pool remodeling and refinishing, people are calling us and making appointments for our sales people to come out. What I constantly have to remind my sales force is that they are there for a reason. The homeowner WANTS us to sell them our product. They called us and usually three other companies to see who is the best. So the sale is made, it is up to salesperson to convince the homeowner we are the best.
So if you don't follow up, and don't call them back...well, your chances of getting the sale are greatly reduced.

However, I imagine this is very different with "cold call" selling. But I would still say it is definitely better to call back and be a little pushy, especially if they were remotely interested in your product. It's better to have a definite YES or NO, than the lingering maybe. It's not rude, it's sales. - by kpm1976
Jill Konrath has a post on her Selling to Big Companies blog called "Keeping in Touch Strategies" that gives a few ideas about this.
http://sellingtobigcompanies.blogs.com/selling/2006/12/keeping_in_touc.html - by Houston
You should always call back. Don't assume that just because the customer hasn't called you back that they are not interested anymore. Maybe other things came up, and the purchase of your product dropped on the p