What do you think is the worst mistake one can make in sales

The all time biggest mistake you can make in sales is working with prospects or clients when you're in a negative mind set.

It's a skill that I learned when I first started.
If you are selling to a NEED then when the client has agreed to buy

SHUT UP!
Take the order
Thank them and leave

I used to get so excited that I would go on to tell them a hundred other things the product could do only to open up a load of objections they had never thought of.

In my experience the biggest sales mistake it’s not identifying and understanding one’s critical Core Competencies that are inter-related to one’s sales results.

For instance, the most successful businesses — and certainly, sales departments — have identified their Key Performance Indicators (KPI); individual gateways that directly effect the outcome of a particular process. Then they measure the competency ratios in line with them.

A good KPI example in the sales process might be how many times you advance the first sales appointment to the next phase, whether that’s a demonstration, a site visit, a survey or a proposal.
Another KPI is how many times you gain a new customer once the first gateway is passed. And when you do gain a new customer, what’s the average revenue you achieve? That’s certainly an important KPI. Because if your average revenue per sale is 40% less than the average peer KPI, you might want to find out why and take focused action to improve it, as you’re leaving money on the table.

And what about the length of a sales cycle in days? Is that conditional or do you have a degree of control over it? If you have a team member that has an average sales cycle 30% shorter than the peer group, uncover and assimilate those best practices out to the rest of the sales team. Less time, more results. That makes ‘Sales Cycle’ a valuable KPI.

On a practical level, KPIs can provide management prospect reactions to their service offering for feedback to marketing and product development, detect problem areas in sales performance and signal the need for strategic or tactical modifications — even an all-out intervention through pinpoint sales performance training.

Perhaps the most overlooked KPI is the individual ‘Magic number’; how many new weekly sales opportunities must be generated based on neighboring KPI’s. Think of the magic number as the fuel in your gas tank needed to get from point A to point B. It’s directly proportional to how far a distance, how fast you drive and your average miles per gallon. Your sales process ‘Magic number’ is a derivative of your average revenue per sale, 1st appointment to proposal ratio, closing ratio and revenue goal.
It’s your ‘Activity barometer’ and it should be at 100%.

Good Selling. X2 Guy

A customer has to know that the MAIN REASON THEY CAME TO YOU is being addressed....I can list you every customer I have EVER helped, and they would say the same thing. I have gotten sooo many peoples names wrong, but if this is REALLY your hang-up as you may have implied, than maybe RELAXING...and HAVING MORE FUN at what you do will put both YOU and YOUR CUSTOMER at ease.....a name slip up is HUMAN....we ALL do it, and NOBODY expects you to be PERFECT, just to GENUINELY CARE and LISTEN to their concerns.....that IS why they came to you FIRST right? I used to be in your shoes as well......but I just learned through experience that there are MUCH bigger things to worry about in a sales presentation, when most ALL of your issues can be solved simply through:LISTENING WITH SINCERITY, PROVIDING A CUSTOM TAILORED SOLUTION FOR YOUR CUSTOMER, AND MAKING IT FUN!!! I find most sales professionals forget about that last one .

I hope this helps you in some way,
it is an understandable concern....just don't let yourself get distracted from the IMPORTANT things by the small ones, and you should be fine.

Sincerely,
-David

In my opinion, the most income-limiting mistake a salesperson can make is guessing. Bidding on a project where the selection criteria is unknown. Engaging in any deal where the information needed to develop a solid solution is not made available to you (no access to power, etc.). Guessing what steps are taken to actually get a contract signed. Mahan Khalsa addresses guessing in great detail in "Let's Get Real or Let's Not Play".

The second biggest mistake is demo-ing anything. Never demo. Never demo. A demo is giving your prospect a tour of the product, leaving them to guess how what they are seeing will actually impact thier business. Use your product to tell a story of how your prospects specific needs will be met. Even in the most complex software sale, I feel that less than 10% of your presentation should be spent on the "points and clicks". Any presentation that isn't telling that prospects very specific story is a wasted effort. Someone with a tailored story will win that business.

Justyn

Coming to work without an attitude of service gets my vote. If you're not here to help go home.

As I first heard on The Benny Hill Show, don't assume because when you assume, you make an *** out of you and me.

The most frequent mistake I've run across is when the seller thinks that silence implies assent on the part of the consumer so the seller goes ahead to sign him up when the prospect didn't agree to it (this includes all terms of the deal - when I got professional, I've never ran into this problem because the prospect would be saying to go ahead and sign him up after I confirm that he understood the deal).

Although the spirit of the majority of responses lends the question to mean "what is the worst thing a salesperson can do while trying to make a sale," my experience is that the worst mistake a salesperson can make--and the one most frequently made--is spending too much time on non-income producing activities.

The average salesperson works one week a month. The average top producer works three weeks a month. It isn't that difficult to see why top producers make so much more money when they are working three times as hard as the average salesperson.

Not being disciplined and spending too much time on non-income producing busy work is the biggest mistake a salesperson can make because it sabotages the rest of their business and their career.

IMHO the worst mistake I make, and it's a tendency I fight, is to be an "order taker."

It's an easy habit to fall into when you see 500 customers a week and I have to remind myself when I find myself walking into shops and up to mechanics and saying "Anything I can do for you this week?" without showing them a Shiny Objecttm. (Mechanics are like ferrets, they love Shiny Objectstm., I should know I once was myself.)

I have to remember that I order Shiny Objectstm. in order to increase sales and get customers interested.

Pat

I see sales people go through all the motions of the sale, and make no attempt to close. It you don't close, you are really not a salesperson. Selling without asking for the order is really just giving a tour of your product or service. Sure there are a lot of mistakes salespeople make, such as not prospecting correctly, not following up effectively, managing their time poorly, but if they don't do all those things right, but they do close properly and effectively, the company still gets the business.

What do you think is the worst mistake one can make in sales

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