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Originally Posted by Coda1108
In my opinion, I feel the biggest mistake I can make from a sales/relationship perspective is getting someone's name wrong. Not just calling them the wrong name, but spelling it incorrectly in a correspondence, or completely forgetting it in person.
I have a HORRIBLE memory. But the one thing I've learned to concentrate and focus on is getting people's name right. At the very worst, if I DO forget someone's name, I find I normally forget it after the first or second meeting. I've found it's still early enough to apologize and ask the person for his or her name again. I make it work by pointing out that I want to get it right, because it's so important to do so.
What do others think is the worst thing one can do from a sales/relationship perspective?
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lol I just forgot someone's name yesterday! It's harder for me to remember a name when a couple comes in, or more than one person at a time... I usually have to introduce my manager to the customers for the "numbers/negotiation" time, so what I do to not forget is bring a sheet of paper with their information on it, to my manager's desk, and glance at it on the walk back to my desk.
But the worst thing to do in a sale is pick out the exact opposite vehicle they were wanting, which leads to
listening.
