Follow-Up! Follow-Up! Follow-Up!

IMO, "Follow-Up" is a vital factor of customer service.

In fact, I would say "lack of follow-up" is one of the most common complaints I hear about from customers.

With that said... how's your follow-up?

What's a good follow up schedule?

I'm sure different industries have different schedules but a basic time frame would be something like this:

• Immediately after delivery of product/service
• 7-Day
• 1-Month
• 6-Month
• 1-Year

Originally Posted by Jolly Roger I'm sure different industries have different schedules but a basic time frame would be something like this: Immediately after delivery of product/service 7-Day 1-Month 6-Month 1-Year

If you don't Follow-Up you will Foul-UP...

It's not just the timing of follow up, but the method you choose. Do voice mail and email get completely ignored?
If you think they do, coming up with unique ways to stay in front of your customer can be a challenge.

Susan

Leads are perishable. Follow-up fast initially and frequently thereafter.

Originally Posted by BossMan Leads are perishable. Follow-up fast initially and frequently thereafter.

I have heard that 80% (+/-) of the leads generated at trade shows don't get followed up on. Ouch!!!