We're not interested objection

"I believe that there are two options here. The first being the same as Jaques Werth in that you can simply walk away and not waste your time. But I also believe that there is a second option which would be to dig a little further and ask a few questions to determine whether or not this prospect is truly "not interested" or if it they just don't understand what you do or how your product or service may benefit them." -- robhalv1

The first option is best. Then you can always make another call at a later date and make another offer and so on - a NO today may be a YES tomorrow which is why your second option is contrary to your best interest and the best interest of the person who said NO the first time.

Treat people respectfully and when you revisit them their need, want, and willingness to buy may be a YES. Don't dig yourself in a hole - relax and smell the coffee, roses and bacon.

MitchM

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that concept seems to infuriate at least one very verbose poster

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Originally Posted by robhalv1

Wow... I take it that HPP & HPS teaches insulting as a defense to failure.

What is it about the words "infuriate" and "verbose" that you find insulting?
Note: They were not underlined when I wrote them.
If you want to dispute the accuracy of the statement, first look at the length, repetitiveness and vitriol of his previous posts.

What is the "failure" that you are referred to? Or, is that just your way of getting retribution for the imagined insult.

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For some, "not interested" is a black and white concept. For others, it is gray, and worthy of investigation. I suppose it also depends upon what kind of product/industry is involved, too.

Well said.... I suppose if you are selling a commodity type of product it could be "black or white" or "yes or no". I sell an intangible product to business owners and high level executives and most don't typically understand what my solution provides without a thourough investigation so it is my natural inclination to try and determine their understanding before accepting a "no" or "we're not interested".

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What is it about the words "infuriate" and "verbose" that you find insulting?
Note: They were not underlined when I wrote them.
If you want to dispute the accuracy of the statement, first look at the length, repetitiveness and vitriol of his previous posts.

What is the "failure" that you are referred to? Or, is that just your way of getting retribution for the imagined insult.

LOL.... I guess we continue...

First of all you implied that someone was "infuriated" - I assume because someone had a differing opinion than yours.

Second, the definition of "verbose" is to be wordy or stating more words than neccessary - well, let me just use your recent quote to reply to that:

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If you want to dispute the accuracy of the statement, first look at the length, repetitiveness and vitriol of his previous posts

Disclosure: I underlined the words above

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Originally Posted by MitchM

The first option is best. Then you can always make another call at a later date and make another offer and so on - a NO today may be a YES tomorrow which is why your second option is contrary to your best interest and the best interest of the person who said NO the first time.

Treat people respectfully and when you revisit them their need, want, and willingness to buy may be a YES. Don't dig yourself in a hole - relax and smell the coffee, roses and bacon. MitchM

When propsects say they are "not interested," and you probe in hopes of doing something to change their mind, most of them feel disrespected. That reactiion closes their minds to future conversations with you.

Thus, as Mitch indicated, the best strategy is usually to accept their "No," now. That way, they will be willing to hear another prospecting offer from you at a later date, when they might be ready to buy.

If you are in a selling situation where you will never have the opportunitiy to talk to them again, and you have nothing else to do with your time, it might be a good strategy to try to change their mind, now. However, it is better to not be in that kind of selling situation.

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When propsects say they are "not interested," and you probe in hopes of doing something to change their mind, most of them feel disrespected. That reactiion closes their minds to future conversations with you.

It is possible to ask questions without making a customer feel disrespected. I am not talking about an all out attack on a prospect but simply an attempt to understand why a prospect is stating that they are not interested.

"If you are in a selling situation where you will never have the opportunitiy to talk to them again, and you have nothing else to do with your time, it might be a good strategy to try to change their mind, now. However, it is better to not be in that kind of selling situation." -- JW

I have been in those situations with one meeting chance only and I have been forceful in applying myself to the immediacy of the situation and making a sale. BUT having put myself in that kind of selling situation many times when I began my business experience, the end result was spinning my wheels over and over again or producing sales which didn't last and I rely on repeat sales.

Changing my stragegy to putting myself in selling situations where I spend time with people who say they want what I'm offering has greatly diminished spinning wheels, increased sales and retention.

So I agree that it's better to not be in that kind of selling situation - it's not a good use of time.

MitchM

I don't get it. You want to ask a few questions to "try" and figure out what the reason is that they are "not interested"

Folks, not only is this a waste of your valuable time - but do you understand that this is going against you with your next call with these people?

Do you want to stop trying to figure out why you're not getting paid with the majority of your calls and meetings?

Well stop this nonsense... stop thinking about it. Develop a marketing plan that puts an unlimited amount of super highly qualified prospects in front of your face, learn to close the deal, and you will do a massive amount of business and get paid a massive amount of money for it.

Yes, it is that simple. Anyone who tells you anything different is terribly misinformed.

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Originally Posted by bluenote

I don't get it. You want to ask a few questions to "try" and figure out what the reason is that they are "not interested"

Folks, not only is this a waste of your valuable time - but do you understand that this is going against you with your next call with these people?

Do you want to stop trying to figure out why you're not getting paid with the majority of your calls and meetings?

Well stop this nonsense... stop thinking about it. Develop a marketing plan that puts an unlimited amount of super highly qualified prospects in front of your face, learn to close the deal, and you will do a massive amount of business and get paid a massive amount of money for it.

Yes, it is that simple. Anyone who tells you anything different is terribly misinformed.

Bluenote, in an earlier post, you wrote (bold is your bold, and caps are your caps, by the way):

"This means that we DO NOT talk to or present people with our products and service who are not ready to business with us TODAY. "

If that works for you, then more power to you. But, I notice that you rated your experience level on your profile as "Intermediate" - there may be some people contributing here who have some additional experience that you do not yet have, and therefore some insight you may not have.

The more complex the product, or more complex the sale, the less likely it is to be able to only talk to people who are ready to do business with you today.

The other factor is that what exactly is "ready"? Does "ready" mean ready to write you a check? Or does it mean ready to negotiate? Or ready to learn more about your product? Or ready to listen to a presentation? Or ready to enter into dialogue with you?

There are few of us who can just be order takers and have the luxury of only meeting with people who are ready to write a check, not because our sales skills are below yours, but because the dynamic of our product or service or industry or operations are different from yours.

And who said that people who don't follow your methodology aren't selling most of their prospects? That's an assumption that you've made that in many cases is simply not true.

Skip Anderson

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