Help in my sales calls

Quote:

Originally Posted by MagicMan

Hello putty [can I call you putty?], is it possible that the "problem" isn't really the close but instead developing perceived value, trust and desire during the presentation?

I agree with MagicMan, in my experience when there is a problem closing there is usually also a problem with presentation. The close should be just a matter of wrapping up details. All the selling should already be done, but it sounds like your still trying to sell when you are closing.

Quote:

Originally Posted by MagicMan

Hello putty [can I call you putty?], is it possible that the "problem" isn't really the close but instead developing perceived value, trust and desire during the presentation?

Putty is fine

I never thought about it that way. How would you guys close it>? or even sell it?

If you don't mind me asking... does your company provide sales training for your position? I'm only curious to know how the company prepares and responds to this type of encounter.

Quote:

Originally Posted by Jackie

If you don't mind me asking... does your company provide sales training for your position? I'm only curious to know how the company prepares and responds to this type of encounter.

Not really, its pretty crap training wise. Most call centres want the sale on the first call.

I think that the trick is not to sound like all the other call centre drones! Most of the calls I have recieved like this have been from bored sounding, low energy people.

Pick up the attitude! Sound enthusiastic. Be respectful of the prospects time. Ask if it is a good time to talk. Ask them questions about their phone service. I for one, work in the telecoms industy but have no idea how much we are paying per minute... so someone offering fractions of pence savings doesnt really turn me on. However, if i recieved a call from someone who did not sound dead on the phone, I would give them the time to explain everything to me...

Just thought.

Quote:

Originally Posted by Julian

I think that the trick is not to sound like all the other call centre drones! Most of the calls I have recieved like this have been from bored sounding, low energy people.

I wonder why this doesn't change? Hiring practices I suppose.

Or it could be the environment - high pressure, low self esteem...

Quote:

Originally Posted by Julian

Or it could be the environment - high pressure, low self esteem...

I wonder if there is a common personality profile of the people that apply or accept a job in that type of environment.

Possibly. One call centre manager I knew did refer to his staff as "cannon fodder" which kind of set up the type of call cente staff he employed...

Quote:

Originally Posted by Julian

Possibly. One call centre manager I knew did refer to his staff as "cannon fodder" which kind of set up the type of call cente staff he employed...

I can see that happening. I wonder what it would take to clean that type of environment up. Better pay maybe? How about better training?

Help in my sales calls

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