Customer service - Lowering the bar

Are customer's customer service expectations too high? Where did these expectations come from? There was a poll on CNN last month ranking customer service for cellular phone companies weren't too positive. Maybe the bar should be lowered. -Thomas

Lowering the bar isn't the answer and in practice isn't an option. On the whole I believe most people are fair and reasonable in their expectations. -Jolly Roger

I agree with Jolly Rancher. Most customer service problems or request are not due to the fact that customers want something for nothing. I think that most customers just want to be treated fairly. -awards mike

I don't know, I've seen many people come through with an attitude of entitlement that would make the thickest skinned salesperson cringe. ohn; ;st

Generally speaking I would say only a very small percentage of customers are unreasonable in their expectations. -Calvin

Most of the customer service problems I've seen came about because of the employee's unmet expectations not the customer's. ;) -AZBroker

no they are not, because if someone doesn't want to meet their expectations... i will and earn the business.... -benjamin-benjamin

Same with life. msnwnk;

Depending on the expectations I would go after the business too. thmbp2; -Marcus

Great thoughts and posts on this guys, for me I say definately not. The customer comes in with the expectation and no matter how high this is the perception of the customers expectations once met - will result in a sale.

"When the customer perception of value exceed the price - They will buy".

A lot of the time the customer perception of value is in the customer service side of things.

Great Thread starter. thmbp2;

Cheers
Keith -Snowboy