Revenge of the Customer: Just Respond and Say "Yes"

Customer Service Articles

 #1
Verne Harnish
PDF FileRevenge of the Customer: Just Respond and Say "Yes"

About the AuthorVerne Harnish has a long and influential track record with entrepreneurial and emerging business. After co-founding the Association of Collegiate Entrepreneurs (ACE) organization and establishing chapters in universities worldwide, he founded the internationally recognized Young Entrepreneurs Organization (YEO). He has consulted for companies such as Microsoft, 3M, Hewlett Packard, Boeing, and over 600 other organizations. As both the founder of Gazelles, Inc. and a faculty member of the Master of Business Dynamics program, Verne’s mission is to help emerging, fast-growth companies realize their potential.
vharnish@gazelles.com http://www.gazelles.com/

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