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How do you determine if your client is happy?

Customer Service

  #11
RainMaker
Quote:
Originally Posted by Gary Boye
It is common to give lip service to the "purposeful call", but unless the substances of agreement and anticipation are introduced in our sales conversations, we are only going through the motions of "follow up".

If prospects are not getting back to us, there is a reason--and the reason is not that they are too busy. We're all busy. A large part of people's busy-ness consists of talking to others that they really want to talk to. It is our job as sellers and personal marketers to make them want to.

In the context of this thread's topic, if they are not getting back to us, we probably have not made them "happy".
I began to comment on your post, Gary, but I realized you used the word "prospect" and I thought we were talking about clients being happy. I'm sorry did you mean client or prospect?
 
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