Learn how not to let your customers hold you hostage

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Roy Chitwood
Article Learn how not to let your customers hold you hostage

About the AuthorROY CHITWOOD is an author and consultant on sales and customer service. He is the former president and chairman of Sales & Marketing Executives International and is president of Max Sacks International, Seattle, 800-488-4629, www.maxsacks.com. If you would like to subscribe to his free Tip of the Week, "You're on Track," please e-mail contact@maxsacks.com.



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