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Originally Posted by Jackie
I saw this article earlier today and thought others might find it of interets.
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this technique pops up every couple years and everyone acts like it's new. If you read the article - you'll notice the lead example comes from the dot-bomb era. How fitting. The other example is Pep Boys - another marginal player.
Buzz marketing is expensive and only temporary - not a substutute for a focused marketing campaign which will support sales. Because it is word of mouth (uncontrolled dialogue) it is also dangerous - what you're not told by advocates of buzz marketing is that it can work against you - in other words, if the "buzz" becomes distorted or incorrect. Remember the hypodermic needles in Coke cans? Another way it backfires is if the market
thinks they know about you, but they really don't - so they ignore any more messaging - remember Marimba? It was a high tech company that was headed by an attractive former dancer (Kim Polese) that got lots of "buzz" - problem was - everyone had "heard " about Marimba - but no one had a clue as to what they did. They couldn't get their sales message across through the "buzz". Their PR firm who championed the technique later went out of business. Guess they couldn't generate enough buzz.