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Dealing with unrealistic price expectations in auto sales

I am fairly new to auto sales and still learning every day. One thing that I found is that many customers have unrealistic price expectations on new vehicles and when you explain to them why you can't reach that price number they often get mad and upset and even get up and rudely walk out on you.

For example: Say you have a vehicle with a $259 monthly payment for 60 months and your customer says "that is too much, i really need to get to $200 a month with out putting any more money down." And after you explain to them that $59 X 60 = $3540 and that is an aweful lot of money to take of the price of a new vehicle, they get angry with you and many times get up and leave.

How do you handle a situation like this? Am I dealing with this in the right way? - by cozmo
I don't sell cars so I don't know how the system really works so I may be completely off base.

I have to do a lot of price negotiation and when someone makes a rediculous offer like that I sit them down and we write it up as a formal offer with a deposit check attached.

At this point it's one sided, but what you've done is to take their side in the deal and that will take the edge off. In most cases folks who do this are acting irrationally with no negotiating skills whatsoever.

What management comes back with is anyone's guess. It might be a counter offer to get the ball rolling or it could be that you could be fired on the spot for bringing the offer to them.

How do you think this might transpire?

Chuck - by Sales Pro 1000
In most cases folks who do this are acting irrationally with no negotiating skills whatsoever.
I can't wait to find a way to deal successfully with this type of customer. I usually get very frustrated. annyd; - by Thomas
I am fairly new to auto sales and still learning every day. One thing that I found is that many customers have unrealistic price expectations on new vehicles and when you explain to them why you can't reach that price number they often get mad and upset and even get up and rudely walk out on you.

For example: Say you have a vehicle with a $259 monthly payment for 60 months and your customer says "that is too much, i really need to get to $200 a month with out putting any more money down." And after you explain to them that $59 X 60 = $3540 and that is an aweful lot of money to take of the price of a new vehicle, they get angry with you and many times get up and leave.

How do you handle a situation like this? Am I dealing with this in the right way?
I am not to sure Cozmo,
The follwoing I have seen in the forum to be very good with sought of thing, try find them and see if their threads help:
SNOWMAN
SNOWBOY,
JACQUESWERTH, - by Indep Rep
Hello Cozmo,
In Australia we work a bit differently as far as talking about the buy price not the repayments, however I feel the process would be the same.

I would advise that you make sure that you are qualifying your clients well in advance of sitting them down to talk about the final deal. In saying that when you go through the sales presentation of the vehicle make sure you state the FULL PRICE of the vehicle. This way no matter what you would get some sort of a reaction - Whether it be that you are in New cars - it might be - I have it quoted cheaper then that (this way you know you have a chance at getting their business provided you beat the opposition) or if you are in used cars (theres one down the road with lower miles that's cheaper). You may then pose the question to the Clustomer "If I were able show you why this one might be a little more and be able to help you out with a package you would be happy, can I earn your business". Not confrontational and you letting the customer know upfront that this cars dollar value is high because of a reason - give the reasons of course and be sure th point them out to the customer using Features, Benifits and Involvment.

Feature - ABS
Benifit - Helps you to avoid traffic accidents with advanced braking technology
Involovment - "I am sure this will make you feel at ease Mr. Customer when your daughter is driving it hey?"

So in essence what you need to do is build VALUE in your customers mind.

"When the percieved value of the product exceeds the price, the customer will buy"

I do hope this helps.

All the best. - by Snowboy
What works in this situation is to offer a vehicle in the payment range he is looking which gives him the payment he is looking for thereby creating AGREEMENT.

Script goes like this.

"Hey Steve, I understand you want to be at 200 per month. I have some choices for you. I have a brand new vehicle without the moonroof and the navigation system that would put your