Forgetting names

Sales Approach Forum

 #1
Franklin
Forgetting names

I was with prospects today and I forgot their names.

What do "you" do in that situtation?

What do "you" do to remember names?

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 #2
RainMaker
Re: Forgetting names

I'm listening closely...My 6-yr old son was invited over to a new friend's house to swim today. I've met this mother 3 times. She remembered my name (or else looked it up in the school directory) and of course, I could not remember her name.

There is nothing more pathetic than someone who is in the people business trying to manipulate her 6 yr old in a clever scheme to discover his friend's mother's name.

 #3
Calvin
Re: Forgetting names

Quote:
Originally Posted by RainMaker
There is nothing more pathetic than someone who is in the people business trying to manipulate her 6 yr old in a clever scheme to discover his friend's mother's name.
That happened to me last night. I went to my child's school for orientation and bumped into her friends father. After I rattled off a few potentials she gave me the name and crusty look.

 #4
SalesGuy
Re: Forgetting names

Quote:
Originally Posted by Franklin
I was with prospects today and I forgot their names.

What do "you" do in that situtation?
Punt! (just kidding)

Quote:
Originally Posted by Franklin
What do "you" do to remember names?
I use the prospects name as soon as possible and several times.

Where possible I also write down the prospects name just in case.

 #5
KSA-Mktg
Re: Forgetting names

I've tried all those memory tricks, and it never worked for me. Guess I'm just not quick enough to think up some code like seeing a rabbit on someone's head. By the time I've gone through all that, I forget what the rabbit was supposed to signify.

So, I kinda do the same thing as Sales Guy. Only, sometimes I can't figure out a way to use their name without it sounding like I'm memorizing it. So, I will repeat the name over and over to myself if there is no natural way to work it into the conversation.

Then, if I'm at a meeting, I usually have a notepad with me, so I'll write the date, company name, and attendees names on the pad. It looks like I'm going to take a lot of notes, but even if I don't, at least I have the names.

Kathleen

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 #6
Franklin
Re: Forgetting names

I guess I'm in good company.

I'd better start writing people's names down or this could get ugly.

 #7
SpeedRacer
Re: Forgetting names

When I want to remember a name I use it in my conversation immediately. Sometimes I even ask them to spell it for me. Many times I write the name down on my paperwork.

 #8
Doc MC
Re: Forgetting names

I would just ask if they had a business card that I could have. Asking them to spell it is okay, unless they say something like "you don't know how to spell Tim Smith!"

 #9
AZBroker
Re: Forgetting names

Quote:
Originally Posted by Doc MC
I would just ask if they had a business card that I could have. Asking them to spell it is okay, unless they say something like "you don't know how to spell Tim Smith!"
On a similar note, when I'm writing a purchase contract and I've forgotten a name I simply ask them for their drivers license. This not only solves the mystery name issue but also makes it easier to filling out the contract which also requires their address.

 #10
SalesCoach
Re: Forgetting names

Franklin, my advice is to form the belief that remembering names is an "important" part of your responsibilities.

Everyone forgets a name once in a while. It happens. A "habit" of failing to remember names, in my opinion, indicates either a learning challenge or a mental belief that forgetting names isn't that important. Usually it's the later.

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