Home > Personal Selling > New sales position, need guidance please...

New sales position, need guidance please...

Hi fellow sales people!

I'm 24 and I'm french.

I live in London since 7 months.

After working in a call center as a french speaking reservation agent I started this week a position as a trainee sales consultant.

The company is specialized in hair replacement and restoration.

The 2 services that I'll have to sell are the following:

Solution 1. A hair replacement procedure (undetectable, non-surgical and permanent)
Average cost: 5495pound (10990$)

Solution 2. A hair-regrowing laser procedure
Average cost: 2495pound (4990$)

Basically, the selling process is the following:

People request a FREE consultation via our website or directly in our office.

We call them back and make an appointment for the free consultation. (so there is no cold call but not everybody accept the free consultation even if they requested it on the website).

The free consultation lenght is 15-30 minutes and should be used to close the deal by the consultant. But sometimes (as I've been told) a 2nd consultation is necessary to close the deal.

In this company it take an average of 11-13 weeks to go from trainee consultant to consultant. The company only give the leads to the consultant.

My question is : how can I find quality lead to have a lot of appointment and speed up the learning curve?

What an experienced sales pro would advice me to be successful in this position = make a lot of sales ;-) while having fun?

Thank you hpy3; - by RyanH
My question is : how can I find quality lead to have a lot of appointment and speed up the learning curve?
Have you considered purchasing a highly targeted list of prospects from a list broker? - by Houston
What an experienced sales pro would advice me to be successful in this position = make a lot of sales ;-) while having fun?
Ryan,

Tell me more about the training process. I have, on ocassion, been hired to train Customer Service Reps (CSR's). Here is a couple of questions for you.

1. Are you in training group? Or are you one on one with a trainer?


2. Tell me more about your training. Are your calls supervised?

3. Is it scripted?

4. What is your ideas on how you can achieve more sales?

5. Are you at a call center or doing this from home?

The reasons why I am asking these questions is because, I think with the skill that is in this forum. - by Ed Callais
. Are you in training group? Or are you one on one with a trainer?
To get the appointment on the phone, not a real training just a basic script. But we are in a training group for the consultation training (face-to-face)

2. Tell me more about your training. Are your calls supervised?
The calls are not supervised. No report.

3. Is it scripted?
Yes. A basic script.

4. What is your ideas on how you can achieve more sales?
To sale a lot I must have a big volume of appointment (the consultation...) with people who had an interest in our services.
The enquirie made on our website are not enough as they are given to the others experienced consultants.

My ideas are:

A. Create a blog about hair loss where I would present myself as a specialist and leave the number of the company so that they call and book with me a consultation.

B. Use a highly targeted list of prospect (but frankly I don't know where to start...)

5. Are you at a call center or doing this from home?
I do that from the company, but it's not a "call center". I do that from my personal office.

Hope that help... bgwnk; - by RyanH
Have you considered purchasing a highly targeted list of prospects from a list broker?
Yes but frankly I don't know where to start... - by RyanH
To sale a lot I must have a big volume of appointment (the consultation...) with people who had an interest in our services.
The enquirie made on our website are not enough as they are given to the others experienced consultants.

My ideas are:

A. Create a blog about hair loss where I would present myself as a specialist and leave the number of the company so that they call and book with me a consultation.

B. Use a highly targeted list of prospect (but frankly I don't know where to start...)
So, do I understand your situation correctly, RyanH?

Is your primary job to prospect for new business? Are all the leads from your company's website given directly to consultants (and they by-pass people at your level)?

The blog idea is excellent, but it is not a short-term solution. Building P.R. with a blog can help you build your business, but it won't do much in the short term.

As far as a targeted lead list, my suggestion would be to connect with a company or a firm that sells lead lists and see if they have the ability to generate a list for you that is targeted enough for your product and then find out how much it would cost you. I'm not an expert in this field, but that's what I've done in the past when I need a lead list, but I'm in the U.S. and I don't know how it works in the U.K. - by Skip Anderson
I think the blog was an excellent idea. Also, you might google hair restoration or hair loss + your location. You'll get alot of your competitors websites, but you may also pick up some threads where people are discussing their own problems with hair loss. Also, I would consider doing my own advertising. Maybe putting up a nice color (professional) flyer in areas where men of this age range frequent. Make sure to ask permission first. I would try restaurants around hospitals and doctors offices. Maybe even in big corporate areas with lots of professional traffic. I hope this helps. - by staceylee
A. Create a blog about hair loss where I would present myself as a specialist and leave the number of the company so that they call and book with me a consultation.
This is a great idea IF you know how to drive traffic to the blog and generate leads from the traffic.

B. Use a highly targeted list of prospect (but frankly I don't know where to start...)
You can purchase targeted lists from list brokers. - by Houston
Today, I had my first consultation.

The client was booked with the sales manager but as his english was very poor and that he was a french speaker, the sales manager gave me the opportunity to do the consultation. (I'm a native french speaker)

I sold a 6 months laser treatment for 1975 pound ($4 013).

i'm dfefinitely boosted to make more consultations. thmbp2;

The blog, I believe is really a good idea but as said Houston I must know how to drive traffic to the blog and generate leads from the traffic.

Also, you might google hair restoration or hair loss + your location. You'll get alot of your competitors websites, but you may also pick up some threads where people are discussing their own problems with hair loss. Also, I would consider doing my own advertising. Maybe putting up a nice color (professional) flyer in areas where men of this age range frequent. Make sure to ask permission first. I would try restaurants around hospitals and doctors offices. Maybe even in big corporate areas with lots of professional traffic. I hope this helps.
Definitely great idea!!!! I'm going to use that also - by RyanH
Today, I had my first consultation.

I sold a 6 months laser treatment for 1975 pound ($4 013).
Congratulations, RyanH! - by Skip Anderson
Congratulations Houston - now, use that positive energy to take it to the next level. - by Ed Callais
Thank you for the kind words!

I start normally at 10am but I'm awake since 6;30am to make some research and starting implementing your ideas guys hpy3; - by RyanH
I won't have the opportunity to use all your good stuff right away guys.

I have been dismissed by the manager because I refused to use their hair restoration menbrane (it's like a wig but permanent and very undetectable)

They said that I couldn't sold this product if I didn't use it myself as my hair are thinning a little bit.

They must be right but i really couldn't wear a wig at 25...

Lesson learn:

ONLY SELL A PRODUCT/SERVICE THAT YOU CAN 100% STAND FOR!

Tomorrow going to find another selling job thmbp2; - by RyanH
...but i really couldn't wear a wig at 25...
I get that. ;)

Tomorrow going to find another selling job thmbp2;
That's the spirit! thmbp2; - by Jolly Roger
I won't have the opportunity to use all your good stuff right away guys.

I have been dismissed by the manager because I refused to use their hair restoration menbrane (it's like a wig but permanent and very undetectable)

They said that I couldn't sold this product if I didn't use it myself as my hair are thinning a little bit.

They must be right but i really couldn't wear a wig at 25...

Lesson learn:

ONLY SELL A PRODUCT/SERVICE THAT YOU CAN 100% STAND FOR!

Tomorrow going to find another selling job thmbp2;
Sorry it didn't work out for you but it sounds like you'll probably be happier in another position. Best of luck with your job search. Keep your spirit strong! - by Skip Anderson
Sorry it didn't work out for you but it sounds like you'll probably be happier in another position. Best of luck with your job search. Keep your spirit strong!
Thanxs... This company didn't pay me for my3 weeks there because of a recovery training cost section in my contract. Very unfair :sa I just lost 3 weeks of income.

Next time I'll be more careful...

Do you believe I should include this experience in my resume or just said I have been on holiday for 2-3 weeks and just came back... - by RyanH
Do you believe I should include this experience in my resume or just said I have been on holiday for 2-3 weeks and just came back...
Good question. How long were you in your previous job before that one? - by Skip Anderson
Good question. How long were you in your previous job before that one?

Spent 7 months... - by RyanH
RyanH, I think you could make a case for either scenario. Which do you feel more comfortable doing? Do you feel like you'd be hiding something if you left your last position off your resume? Or do you feel it's not an issue? The reason I ask is that if you do what your gut tells you, you'll be most comfortable, and that will come through in your next interview. - by Skip Anderson
RyanH, I think you could make a case for either scenario. Which do you feel more comfortable doing? Do you feel like you'd be hiding something if you left your last position off your resume? Or do you feel it's not an issue? The reason I ask is that if you do what your gut tells you, you'll be most comfortable, and that will come through in your next interview.
If a company ask for my reference and contact my previous manager, I don't think he is going to be helpful... We had a terrible argument on my last day. ;ma

So i'm going to hide it, I'll say that I was in France for 3 weeks and just come back so I 'm know looking for a new position.

Going to try this and prepare the questions I may get after that during the interview.

Thanx Skip - by RyanH
Weekly Updates!
Questions and Answers about Selling
Subscribe to our mailing list to get threads and posts sent to your email address weekly - Free of Charge.