> What exactly is Sales 2.0?
What exactly is Sales 2.0?
Gold Calling brought up Sales 2.0 in his "Beware the dark side" thread. What exactly is Sales 2.0 supposed to be? - by Thomas
My understanding is that "Sales 2.0" is about the use of web based applications in sales. For instance web based sales force automation (Salesforce.com) and web based communication (IM, VOIP, etc.).
Why that requires a label (Sales 2.0) is beyond me. - by speedracer
I am currently immersed in a study of SALES 2.0, since it is getting serious "air time" online. That study will result in me reading all or part of upwards of 60 articles.
I can tell you how it started.
The biggest proponents of this terminology are all from the technology industries. The likes of the CEO of YAHOO (former), Cisco (which now owns Webex), executives at various CRM's and WEBEX plus other businesses that would indicate high tech sources to begin the sales cycle. And there is nothing wrong with that except, if your B2B business simply is not being searched enough to keep your sales reps or yourself busy. Then how can you follow their advice.
There was a large SALES 2.0 conference in San Fransisco in October that attracted head hunters, sales reps, sales managers and technology companies. Just look at the title of one of the breakout sessions at this inaugural event;
Using Web 2.0 Technology to Enable Strategic Selling
The danger of this is that old school techniques are not being taught. In replace of the stuff that will always work is what is in a state of constant fluctuation. The Internet is not what it was nor what it will be. And that means a lot of time spent tracking the flux.
Since one of my businesses is as high tech as they come and I funded the creation of a very forward thinking contact manager technology, I would be considered one of these group.
There is actually a company now called
sales20 DOT COM
. And I am literally blown away by the lack of real profound knowledge of sales skills that are being discussed in article there. That was actually the motivation for the negative title; "Beware the dark side".
As there are in this forum, many outspoken sales people have become authors and are doing what amounts to not much more than slandering the greatest sales skills that were ever developed merely because they are under educated.
It is so easy to give examples from this forum. In one thread that I was discussing influence and trying some what ineptly to make a point about terminology and semantics - a point that went into detail about how NEEDS and PAIN or PAIN POINTS where just three different terms for the same thing - one individual stated that he would not want to try and find pain and push on it. Well, I can rest my whole case on that one comment.
Here is what I mean;
Take SOLUTION SELLING, another term that means the same thing as the predecessor made popular by XEROX; Need Satisfaction Selling. If you replace the word PAIN or PAIN POINTS with NEED and think in terms of SATISFACTION or SOLUTION where do you see any professional "pushing on a pain point"?
Through the use of a different term and a lack of street smart education a man who is undoubtedly from the world of academia, meaning he is well educated in general terms, thinks that why we find NEEDS is to PUSH on the PAIN, thereby using this to get a sale. We uncover needs to satisfy them, not to cause hurt but put an end to it.
Are you getting this? Selling is a profession to cannot get a degree at in school. It is a performing art and there are rare moments in sales where, if you have had the expereince you use a technique that would not make sense in another situation. Yet, there are those in this SALES 2.0 regime that - not knowing any better due to lack of sales expereince - are using their heads and common sense to say "Why would I use this particular way of restating a need and then offering satisfaction/a solution?
The antonym or
. And, knowledge in sales can only be gotten in