Customer Service Training or Education

Have you undertaken professional training or serious study of Customer Service? -Houston

I was never trained on customer service... I mean, I was taught the "Do Not's" but most of it I've picked up on the way -MrCharisma

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I was never trained on customer service... I mean, I was taught the "Do Not's" but most of it I've picked up on the way

I read "How to win friends and influence people". Does that count? :in -SpeedRacer