| #1 | "Top Sales Expert" | Why do People Fail in Sales?
As Gold Calling mentioned in a previous post, a sales job is the easiest job to get and the most difficult to keep. Salespeople have to keep producing to maintain employment. Therefore, many in our industry fall by the wayside because they have failed.
Why do you think people fail in sales? Are there any common qualities that salespeople have that make them likely to fail? What behaviors are missing from the group of failing salespeople?
Please share your thoughts...
Skip Anderson
__________________ Skip Anderson
Selling To Consumers | Sales Training to Sell More™
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| #2 | |
IMO, sales people fail for one or more of the following reasons; attitude, behavior and/or technique. 
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| #3 | | Reply
Quote:
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Originally Posted by Skip Anderson
As Gold Calling mentioned in a previous post, a sales job is the easiest job to get and the most difficult to keep. Salespeople have to keep producing to maintain employment. Therefore, many in our industry fall by the wayside because they have failed.
Why do you think people fail in sales? Are there any common qualities that salespeople have that make them likely to fail? What behaviors are missing from the group of failing salespeople?
Please share your thoughts...
Skip Anderson
| The bottom line - poor management
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| #4 | |
The sales business changes all the time... products change, deals change, attitude changes within customers etc.
Many salespeople in my eyes live in the past. They relate back to what they've achieved or what's worked in the past and because they don't adapt, they perish.
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| #5 | |
Quote:
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Originally Posted by Wonderboy
The bottom line - poor management
| In what way Wonderboy? 
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| #6 | "Top Sales Expert" | Poor Mgmt?
Wonderboy, I'm not sure that management is at fault if a SR fails.
The team is generally comprised of a number of SRs, admin support and a SM. Failure of one SR can be the result of a number of dynamics but they are based on two fundamentals:
1. job is a poor fit for the individual (personal abilities are not up to the task at-hand); or,
2. the individual is a bad fit for the job (the person is simply unwilling to do what is required to get the job done);
If the SM can promptly identify which of the above is at the root AND if there are resources available to fix the situation ... the individual might be saved.
If a SM makes a "bad hire", then, he has exaccerbated the situation but we're all adults and there were two decisions made during the interview ... ONLY one was made by the SM.
It is FAR too easy to blame someone else then it is to look in the mirro when the numbers start to slide.
Good luck & Good selling!
Pat
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| #7 | "Top Sales Expert" | Failure in Sales
There are a number of reasons why SRs fail in sales but stepping back from the topic, there are outside influencers which I have tried to acknowledge when I see slippage out there.
For example, when the "sales prevention department" (Finance) gets overly aggressive AND it happens repeatedly in one territory, the performance will suffer.
When marketing makes a "left turn" in the middle of a quarter (eg. price changes, product launches, etc.), the rhythm gets out of whack. This frequently impacts opportunities where the H.O. is in the US (for example) and the decision is being made in Canada.
When inventory or distribution get screwed up, deliveries aren't made and the forecast tumbles!
When politics within your suppliers become louder than your screams ... something will give (we lost a $200K/qtr client because the supplier changed their approach in Q4)!
When a SR is suffering some personal issues, it's easy to take their eye off the ball at work.
As a good SM, it is critically important to keep a finger on the pulse of such topics. Or, you risk frittering away individuals on a strong team!
Good luck & Good selling!
Pat
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| #8 | "Top Sales Expert" | There are 4 or 5 reasons I can think of.
1) Poorly Trained ...
2) Poorly Trained ...
3) Poorly Trained ... and;
4) Ineptitude (clumsiness, incompetence, uselessness, ineffectiveness - otherwise known as lack of skill)
.... oh, almost forgot, this might also be a cause;
5) Cocaine Habit.
Sorry about the last one, I could not help myself!
Does that qualify as personal issues Outsource?
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| #9 | "Top Sales Expert" | Training/Mentoring/Motivating
Gold, Your training interests are shining through.
As well, I'm not sure that these "deficiencies" don't fall under one or the other of the two fundamentals suggested:
"1. job is a poor fit for the individual (personal abilities are not up to the task at-hand); or,
2. the individual is a bad fit for the job (the person is simply unwilling to do what is required to get the job done);"
Training/mentoring/motivating can resolve the situation for SOME. My experience, though, is that some simply don't want to be 'saved'. And, others the SM simply doesn't want to save (can't see the upside).
Good luck & Good selling!
Pat
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| #10 | | Failure
In twelve years I've built an international distribution network including opening three foreign markets and living in Malaysia and Singapore when we opened there. My work included extensive prospecting, recruiting, training and selling. Back here I've done even more of all that as the bulk of our business is USA. So my experience in hands on work with distributors is extensive and diverse.
Failure in selling is as Skip and Gold Card have pointed out quite common - everyone knows this. So we who are successful in sales ponder the big WHY.
We know there are many answers: it's a bad fit/not the right person for sales; company training is poor; company management and support if poor; personal motivatioin is weak. Pat nails it all down!
One thing rarely mentioned that happens too often in real estate, telemarketing, medical sales and network marketing (to name a few) is that people are poorly screened but recruited anyway because "some might work out." The worst of network marketing practices borrowed this concept from door-to-door salesman in the last century that was also later put into practice across the boards in many sales force situations.
Being highly selective about who you hire for sales, who you recruit, and who you sell to will eliminate many failure problems. The rest of success has to do with quality training - not the new age kind of mystical stuff Gold Calling likes to disparage and rightfully so, but also old age systems that are not relevant to today's informed and IT oriented population.
SO selectivity in who you hire and in how/what you train is everything. I've certainly found that to be true!
MitchM
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