Quote:
I had conversations with costomer, and I already presentations what they want, I sell notebooks. when I push them to make decisions they sad " I will compare with others.". at that times I was sure that They Loved the notebook that I Present to them, they loved the prices too. I trusted that we had comfortable conversations and I think they feel confortable enough with my presentations. what should I say if they are still says "I interest with the notebook, price is good but I want to compare first....." please help me.;sm
A good question! I'll weight in...
1. First, validate the objection instead of resist it. Something simple like, "I understand, I would think the same thing."
2. But then, deepen the engagement with your prospect by asking more questions. This will keep the sales process going, give time for the prospect to develop an even greater comfort level with you, and get you additional information which will assist you in helping your customer.
These are questions like, "What else have you already looked at that had features that you like? or "What else have you looked at?" or "what do you like best about this notebook, and what do you like the least?"; "What features are missing from this product?" Etc. Ideally, you would have already asked a lot of these questions up front rather than waiting until there is an objection.
3. Develop sales momentum throughout your sales interaction with your prospect. The greater the momentum, the higher the likelihood that the prospect will become a customer.
4. Before you ask for the sale, always do a test close to verify that your product is on the right track. "Do you think we're on the right track with this particular notebook, or not?" What you want is the prospect to answer truthfully. If you get a "yes", then you continue to closing, but if the prospect hesitates, then you have to back up and re-evaluate because the prospect isn't sold on your product yet. There's something missing or they have some hesitation, and you have to find out why.
5. Ask "What is it that you'll be comparing this machine to?"Again, to keep the flow of information coming and to keep the prospect engaged.
I hope that helps. The best to you. -Skip Anderson
1. First, validate the objection instead of resist it. Something simple like, "I understand, I would think the same thing."
2. But then, deepen the engagement with your prospect by asking more questions. This will keep the sales process going, give time for the prospect to develop an even greater comfort level with you, and get you additional information which will assist you in helping your customer.
These are questions like, "What else have you already looked at that had features that you like? or "What else have you looked at?" or "what do you like best about this notebook, and what do you like the least?"; "What features are missing from this product?" Etc. Ideally, you would have already asked a lot of these questions up front rather than waiting until there is an objection.
3. Develop sales momentum throughout your sales interaction with your prospect. The greater the momentum, the higher the likelihood that the prospect will become a customer.
4. Before you ask for the sale, always do a test close to verify that your product is on the right track. "Do you think we're on the right track with this particular notebook, or not?" What you want is the prospect to answer truthfully. If you get a "yes", then you continue to closing, but if the prospect hesitates, then you have to back up and re-evaluate because the prospect isn't sold on your product yet. There's something missing or they have some hesitation, and you have to find out why.
5. Ask "What is it that you'll be comparing this machine to?"Again, to keep the flow of information coming and to keep the prospect engaged.
I hope that helps. The best to you. -Skip Anderson