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Personality and Career

Hi Friend,

I have just graduated from university, and now i have started my first job. I feel not so comfortable with it. As my personality doesn't suit that job. I work as sales executive which requires those who are extraverted and good at communication and building relationship. However, i am an intraverted person. I am not good at communicating and expressing myself clearly. When i need to build relationship with a customer, i don't have much to say to make them become my friend. i want to improve my relationship with customer, but i can not find any reason to visit them often to build up our relaltionship....

All in all what i want to ask are:

1. Should i change my career to suit my personality or adjust my personality to suit my job? If i have to change my personality, do u think it is possible and how to do it?

(Note: I choose to be sales executive, becaue my future goal is to run my own business. That's why, i think selling skill is needed to achieve my goal.)

2. What are the way to build up relationship with customer? How to make them become friend?

3. How to be able to find word respond and continue the converstion without getting stuck and feel uneasy?

Thank you for your advice. - by Angelic
Hi Angelic, congrats on graduating from University. I'm sorry to hear your job is not so comfortable for you. Here's some feedback for you to consider:

Contrary to popular belief, introverts can make excellent salespeople. Having an "internal" orientation versus "external" orientation can be an asset in selling. Shyness, however, is not an asset in selling.

1. Should i change my career to suit my personality or adjust my personality to suit my job? If i have to change my personality, do u think it is possible and how to do it?
I don't think you can substantially change your personality. But you can change your behavior. The question is, "what behaviors do you need to be doing that you aren't currently doing?" If you can identify those, then you can set out to change them. This may be easy or difficult depending upon what those behaviors are.

I choose to be sales executive, becaue my future goal is to run my own business. That's why, i think selling skill is needed to achieve my goal.
I agree, Angelic. Selling is an excellent background (and a required skill) for many entrepreneurs. But people with an accounting/financial background can be excellent entrepreneurs, too. The qualities of entrepreneurs are not equally aligned with the qualities of salespeople, but they do have a lot in common.

What are the way to build up relationship with customer? How to make them become friend?
Building a relationship with a customer is important. Your relationship may or may not lead to friendship, but friendship isn't required for your customer to keep buying from you. It's more important for salespeople to be friendly to their customers than it is to be friends with their customers. And it's way more important the salespeople have the ability to get their customers to trust them.

How do you build up a relationship with a friend? Or a family member? Or a colleague at work? Do the same thing in your sales role. Do what you say you're going to do; walk your talk; follow- through; be available; be proactive; be likable; listen to your customers; get your customers talking so you can get listening; be genuine, etc.

You need to determine if your current job is uncomfortable for you because of the tasks required, or because of the company you're working for. It sounds like your discomfort comes from the tasks required to be successful in the job. Then, you have to determine if you are capable of doing those tasks. If you can learn them and improve them, you might be okay. On the other hand, you need to feel comfortable in your own skin to be able to sell (or do any job, really).

Perhaps you'd want to take a sales assessment to help you analyze your sales strengths or weaknesses.

I'd also suggest you take the Strengthsfinder (available when you buy the book Strengthsfinder 2.0, which may help you shed some light on where you should be focusing your energy).

I hope that helps, Angelic. - by Skip Anderson
Dear Angelic, I once thought about selling in the same manner that you perceive it to be. I had the impression that selling required me to be charismatic, outgoing and be an extravert. Well, maybe after a few decades people consider me an extrovert. If they only knew the truth.msnwnk; Yes, I was a very shy person and in some ways, I still am. However, I don't have a pr