Happy client story: I have a client who was doing lots of mailouts, followup calls on the mail out, more letters/emails (etc, etc)....happy with results, but costly (brochure printing, mail expesnse etc) -- unhappy with the ROI being seen for the project(s).
Changed approach to cold calling. Taught their team how to get past the gatekeeper to the decison maker; how to deliver a 30 second commercial that got to uncover issues the company had that they could solve, and if they could not get interest, understand WHY and that maybe they did not have a qualified prospect.
But very little now went out via the mail; now, even if they got the same results, their ROI went up...however, since they learned more effectively how to be 'talking with the real decision maker on a topic that was of importance to them', instead of closing 2-3 new deals a year; they were closing 8-10 deals a year.
BTW, they had talked themselves into believing they had a long sales cycle and they it had to be that way.
These were learned skills...did they have some employee turnover. Sure, these people just could not get comfortable. That is why we now use pre-employment screening tools to make sure they hire people who have the personality to do the job.
How did I find my client....a cold call. People ask me all the time if cold calling works....you know what I tell them.