Customer Procrastination is a Lose-Lose Situation

Sales Resistance Forum

 #11
David Hoffeld
Re: Customer Procrastination is a Lose-Lose Situation

The focus here should be why are they procrastinating. Many times this is because we have don't build enough value. Building the value of your product or service is crutial as every prospect is looking at your product or service in relation to the money that are being asked to part with to get it. If your product or service is more valuable then the money they are being asked to part with then they buy, if not then they don't move on the purchase and you hear things like, "I need to think about it."

Building value is vital to a sale, but how to do that is another post...

 #12
Paulette Halpern
Re: Customer Procrastination is a Lose-Lose Situation

What really is crucial is uncovering WHY the prospect is looking in the first place; and genuinely how important that reason is to them, so they will actually 'make a positive decision' and take action.

Here is a simplistic example.....every week, people look through the car ads. They have a perfectly good car, maybe a few years old in the garage...it works most of the time. Some people even go and 'test drive cars'...I know my husband does, not really 'in the market -- we have perfectly good cars in our garage. However, if we started to have mechanical problems, and one day we 'missed' a very important meeting because of automobile mechanical problems, and were afraid that would continue...our 'looking for a car would intensify'. If one day the mechanic, said "the car is beyond repair" and we were down to 'sharing one car'...we would be out 'buying a car that day'.

The value your product has is in 'direct proportion to the real need they have'.

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 #13
Paulette Halpern
Re: Customer Procrastination is a Lose-Lose Situation

Procrastination isn't an objection, it is a behavior...if the prospect doesn't want to take action, maybe he never intended to do anything other than 'be interested in looking'; and 'misleading the salesperson' on his level of interest.

If that is the case, then he accomplished what he wanted at the salespersons expense of his time and expertise. Prospects mislead salespeople all the time, and don't believe anything is wrong with that. Unless of course the prospect becomes comfortable and genuinely begins to trust the salesperson, so that the prospect see the salesperson as an advisor, verses someone just trying to make a sale.

It is important to fully uncover from the prospect not only what he may be looking to see and why it is important; it is also important to see if there is a true need and if he is prepared to make a decision IF he sees what fulfills his 'needs'.



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