Sales Training: Salesmanship and Empathy

Quote:

Originally Posted by Agent Smith

Until just now I hadn't even thought about it. My reply wouldn't be anything that hasn't already been posted. Call me lazy I don't care.

Okay, Lazy Agent Smith.

That's how I'm beginning to feel about posting anywere - lazy and why bother. It just goes on and on so what's the purpose? I understand that question? "Just killing time" is probably the answer most of the time.

I've got enough to do with my business anyway and I've killed way too much time online over the past three years really escaping or avoiding what I say I need to do - that begs the question: then you are doing what you want to do so why is that if you say it's not what you want to do - what are you avoiding?

I've just found out tonight about an end of the year promotion - we've earned five of them so if this is something we want it's time to get to work.

I also post, Agent Man, because it's stimulating when the ball is being hit back and forth and it can even be thought provoking at times. I post quickly as I have a background in teaching high school journalism and I key in rapidly - then often proof later and make corrections which maybe dumb to do online but it's a habit of studying writing seriously for over thirty years.

The best to you.

Quote:

Originally Posted by MitchM

I've just found out tonight about an end of the year promotion - we've earned five of them so if this is something we want it's time to get to work.

Best of luck in your pursuits.

Quote:

Originally Posted by MitchM

- that begs the question: then you are doing what you want to do so why is that if you say it's not what you want to do - what are you avoiding?

We avoid the truth. The person that is doing something and the person that is saying that they don't want to do it are the same person. The mistake is to deny our wholeness and pretend that there are two sides struggling. Struggle is the great cop-out, always. We do what we want to do and offer struggle as an excuse.

Quote:

Originally Posted by Gary Boye

We avoid the truth. The person that is doing something and the person that is saying that they don't want to do it are the same person. The mistake is to deny our wholeness and pretend that there are two sides struggling. Struggle is the great cop-out, always. We do what we want to do and offer struggle as an excuse.

OUCH!

Can't you ever sugar coat, Gary?? Sometimes, I just can't take any more truth

(if you are looking for me, I'll be over here with the other ostriches....)

This thread got a long way from empathy. Simply put empathy is understanding the thoughts and feelings of another person. Walk a mile in my shoes so to speak. If you understand your customer and have empathy, the sales process will go a lot smoother. I don't know that you can learn empathy. You can learn from experience from dealing with a lot of customers and paying attention to what they say and remembering it for the next one, but that is not real empathy. Not in the sense that you truly understand, you are just responding from prior experiences. A truly empathetic person cares. And cares about all people whether it is a selling situation or not. I"m not going to sell my product if I don't believe that it is going to benefit the customer. There are enough prospects out there that I don't need to sell some one something that will not do them any good. Even though I know I'm good enough in sales to probably do so. Just like I'm not going to try to covince my wife to get a boob job even though i know I could.

Sales Training: Salesmanship and Empathy

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